CCaaS

A contact center is the primary means by which a company interacts with its customers. Contact Center as a Service (CCaaS) solutions provide a customer experience beyond only voice calls, adopting digital channels like chat and SMS to expand with customer preferences. CCaaS technology enables businesses with on-demand scalability, global reach, and easy integrations to route customers to the appropriate agent as quickly and efficiently as possible. Other technologies to explore here are united collaboration, speech assist, agent assist, and smart automation to name a few.

CCaaS BenefitsNo hardware costs, built in HA and DR, remote functionality, web-based portal and control, enhanced through advanced AI functionality

KEY PROVIDERS + MORE

RELATED TECHNOLOGY SOLUTIONS

Connectivity

Connect enterprises to the rest of the world with global technology solutions such as DIA, broadband, layer 2, dark fiber…

UCaaS

Enterprises are replacing traditional PBXs with Unified Communications as a Service (UCaaS) at an incredible pace…

AI

Already successfully embedded in CCaaS, AI’s applicability is continuously broadening over many other technology areas…

Security

Security is more critical now than ever. With demand on the rise and accelerating quickly, businesses should be building a security…

Cloud & Colo

Utilize cloud computing resources for hyperscale environments as a preferred method of IT infrastructure.

Other Portfolio Technologies

TEM (Telecom Expense Management)
MDM (Mobile Device Management)…