CCaaS

A contact center is the primary means by which a company interacts with its customers. Contact Center as a Service (CCaaS) solutions provide a customer experience beyond only voice calls, adopting digital channels like chat and SMS to expand with customer preferences. CCaaS technology enables businesses with on-demand scalability, global reach, and easy integrations to route customers to the appropriate agent as quickly and efficiently as possible. Other technologies to explore here are united collaboration, speech assist, agent assist, and smart automation to name a few.

CCaaS Benefits: No hardware costs, built in HA and DR, remote functionality, web-based portal and control, enhanced through advanced AI functionality